My HP printer is not printing- saying alignment error- when printing test page no ink is dispensed.

[WorkingHard1]

Printer has been stored for a bit- Now it will not dispense ink, and says alignment error. The paper feed seems to work fine. Thanks.

[Kumar0307]

Hi @WorkingHard1

Welcome to the HP Support Community. I'd be happy to assist you. As the printer was not used for a long time, the ink could have dried up or the print nozzles could be blocked. Let us try these steps:

Use an automated tool to clean the printheads

1. Press the Power button to turn on the printer, if it is not already on.

2. On the control panel, touch the right arrow to display the second navigation screen.

3. Touch Setup, and then touch Tools.

4. Touch Clean Printheads.

Note: Try cleaning the printhead up to 3 times for better results.

Print a Print Quality Diagnostics Page

1. On the control panel, touch the right arrow to display the second navigation screen.

2. Touch Setup, touch the down arrow , and then touch Reports.

3. Touch Print Quality Report.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[WorkingHard1]

I have done the steps you noted several times. The test pages comes out blank 😕

Also the screen says failure- "Alignment Failed"

Any other help/suggestions?

[Sunshine110]

I am having the same problem 

[KrazyToad]

@WorkingHard1

If the issue persists after the Printhead cleaning, please contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[WorkingHard1]

he HP Help/ Support is a joke. I cannot talk to anyone...All I see is a "digital agent" that is absolutely no help at all. How do I speak with a customer service rep?

[Kumar0307]

@WorkingHard1

I have sent you a private message with additional information to contact the HP Support team.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.