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‎05-22-2020 01:22 PM

HP Recommended
Product: HP deskjet 3755
Operating System: Microsoft Windows 7 (64-bit)

My HP deskjet 3755 printer will not print black ink.  The cartridge is full.  Have only used printer a handful of times.  Not receiving any notifications of a problem, it’s like it printed just fine.

4 people had the same question
1 REPLY 1

‎05-22-2020 03:15 PM

HP Recommended

Hi @flagal2 ,

 

Welcome to the HP Support-Community.

 

I believe this is a problem with the black cartridge. Please try these steps:

 

Take a handkerchief and the black cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, black colores strip. Is that so?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

 

Cheers!

Nils


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