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DaveP63
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My HP4630 seems to be stuck in single-cartridge mode, seeing only the color cartridge

I had issues with black print being smudgy and gappy. After multiple cycles of cleaning the cartridge head with q-tip and rubbing alcohol, using the "clean printhead" function of the printer, it claimed the carriage couldn't move (even though it was happily moving the carriage all over the place) and went into single cartridge mode. I've tried removing/replacing the cartridge, using a new cartridge, power cycling (including unplug/plug while printer is live) and "reset to default settings" on the tools menu. No help. I print alignment pages, quality pages, etc. and all print only color and gray with the black parts totally omitted. "Ink levels " sees the black cartidge and shows it as full. How do I reset the printer to factory defaults to (hopefully) get it unwedged from single-cartridge mode? 

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HP Support Agent
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My HP4630 seems to be stuck in single-cartridge mode, seeing only the color cartridge

@DaveP63

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:

Update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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DaveP63
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My HP4630 seems to be stuck in single-cartridge mode, seeing only the color cartridge

Hi,

It's windows10 on a Lenovo Thinkpad laptop. I tried updating firmware per your suggestion and the printer says it already has the most up-to-date installed. What next?

thanks.

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HP Support Agent
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Message 4 of 4
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My HP4630 seems to be stuck in single-cartridge mode, seeing only the color cartridge

@DaveP63

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

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