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ChrisM15
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My HP5540 series printer prints test page but not documents telling me to oad paper when it is alrea

My printer respnds to command from Laptop to print test page but does not print documents  Erro message to reload paper

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My HP5540 series printer prints test page but not documents telling me to oad paper when it is alrea

@ChrisM15,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to print from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Are you facing the same issue when you make a copy?
  • What is the operating system you are using?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c043564...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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