09-14-2019 05:28 PM
I have unplugged the printer at the machine and at the wall, unplugged the USB cable, removed the print cartridges and yet I continue to receive a message that the printer is not connected. Any suggestions as to what I can do to reestablish the connection?
09-17-2019 09:34 AM
@Pam2259, Welcome to HP Support Community!
Check if the printer is listed under the USB connected devices. Follow the steps below-
- From the Apple () menu, choose About This Mac.
- Click System Report.
- Under the Hardware heading on the left side of the System Information window, click USB.
Also, try connecting it to a different port or use a different USB cable to connect the printer.
Hope this helps! Keep me posted.
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