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Pam2259
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My HP6500A will not print

HP Officejet6500A
macOS 10.14 Mojave

I have unplugged the printer at the machine and at the wall, unplugged the USB cable, removed the print cartridges and yet I continue to receive a message that the printer is not connected.  Any suggestions as to what I can do to reestablish the connection?

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My HP6500A will not print

@Pam2259, Welcome to HP Support Community!

 

Check if the printer is listed under the USB connected devices. Follow the steps below-

  1. From the Apple () menu, choose About This Mac.  
  2. Click System Report.
  3. Under the Hardware heading on the left side of the System Information window, click USB.

System Information

 

Also, try connecting it to a different port or use a different USB cable to connect the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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