12-03-2019 03:54 PM
My HP8720 used to print when I first bought it a year ago but now it doesn't work with my PC running Windows 10. It does work with all of my iPhones, Macbook Pro and iPad.
.It also worked on one of my Wi-Fi networks that the other Apple devices still work on.
Now it doesn't see my 5G network so I can't switch over to it to see if thatr is the problem.
So far I have factory reset my printer, I have uninstalled the printer and tried to reinstall. The only printer I see in the set up is the Direct 8720 printer. I am at a loss. I look in my printers and I see the 8720 but it says no driver. When I tried to install the printer I got an error message saying their was no internet connection.
12-03-2019 10:53 PM - edited 12-03-2019 10:54 PM
Firstly it does NOT support 5GHz networks. Have you installed its software and drivers to your Windows 10 computer yet ? Please download and install
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