cancel
Showing results for 
Search instead for 
Did you mean: 
Benben1
New member
1 0 0 0
Message 1 of 2
62
Flag Post
HP Recommended

My OfficeJet 4500 connects to my new router only after restarting the router

OfficeJet 4500 wireless

Need your help please.

Since I have a new router,  when I turn on my good old "HP Deskject 4500 wifi" all computers shows that the printer is offline.

Only when I restarted my router the printer is shown again.

Two important things:

1) It never happened with the old router.

2)  In the router management application, when this happens, I cannot see the printer is connected. After the restart I can see it again.

Thank you.

Ben

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
6,259 6,246 337 247
Message 2 of 2
13
Flag Post
HP Recommended

My OfficeJet 4500 connects to my new router only after restarting the router

@Benben1

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer:

 

Select Setup, select Network, and then select Restore Network Defaults.

 

Once done, set up the Printer with the new Wi-Fi:

 

1. On the device control panel, press the Setup button. 2. Press an arrow button to move to Wireless Menu, and then press OK. 3. Press an arrow button to move to Setup Wizard, and then press OK. 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation