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My OfficeJet Pro 6978 will not print or blend blue ink

HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

My OfficeJet Pro 6978 will not print or blend blue ink

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My OfficeJet Pro 6978 will not print or blend blue ink

@PennyRR, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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