cancel
Highlighted
JMB135 Honor Student
Honor Student
3 2 0 0
Message 1 of 2
52
Flag Post
HP Recommended

My OfficeJet Pro 6978 won't print color

OfficeJep Pro 6978
macOS 10.14 Mojave

I just installed my printer and have had a terrible time getting printer to work via wireless. Finally got that done, but now the printer only prints in black, not color and it takes forever. This printer is a replacing my old C7280 which gave me no problems at all.  

1 REPLY 1
HP Support Agent
HP Support Agent
2,408 2,274 201 203
Message 2 of 2
30
Flag Post
HP Recommended

My OfficeJet Pro 6978 won't print color

@JMB135, Welcome to HP Support Community!

  • Are you able to make color photocopies?
  • Which application are you trying to print from?
  • Is it an issue from one application or all applications?
  • Is there any error message when you try to print?

While you answer the questions, try the following:

 

Update the printer firmware

 

Restart the printer and the Mac computer. Add the printer using Apple AirPrint drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

 

Select AirPrint from the Use menu

6.) Try to print.

 

You can download the HP Utility for Mac from here

 

Let me know the outcome.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation