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gmdewulf
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My OfficeJet Pro 8620 Printer Stopped Working After Windows 10 Upgrade

HP OfficeJet Pro 8620
Microsoft Windows 10 (64-bit)

The title says it all.

 

The printer won't print from Windows 10 via Ethernet or Wi-Fi or USB.  Interestingly, the print job flashes briefly in the print queue and then disappears.  No output.

 

Yet, if I convert my documents into PDF files, I can print them using HP Smart.

 

I have deleted and readded the printer numerous times.  I've also used HP's Print & Scan Doctor.

 

ANd additional item: I also have an HP LaserJet  Pro MFP M477fdw attached to my PC.  All worked wonfderfully well until the Windows 10 Creator's Update.   I was able to re-add the OfficeJet and then the LaserJet and the OfficeJet worked fine.  But, when I went tyo use the LaserJet everything stopped.  

 

I have removed the LaserJet from the PC and powered it down.

 

TIA.

 

 

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My OfficeJet Pro 8620 Printer Stopped Working After Windows 10 Upgrade

Hi,

 

Thanks for reporting the issue. It could be due to the changes on your login credentials.

 

I would recommend to create a new user login name for your computer. Use that to login to your PC. 

Now try to print. 

 

 

Hope it will work.

 

thanks

 

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

gmdewulf
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My OfficeJet Pro 8620 Printer Stopped Working After Windows 10 Upgrade

Thanks, PRABAA.  You were pretty much on the money.

 

It turns out that I had a corrupted Windows Profile and creating a new Profile solved this problem (and a few others).

 

Nice job!

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sunchik33
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My OfficeJet Pro 8620 Printer Stopped Working After Windows 10 Upgrade

I am experiencing the same issue. How would I know if I had a corrupted Windows profile, as you mentioned you had discovered? Then what would be the next steps I would need to address this? Thank you in advance for your help!

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