My OfficeJet Pro 8620 Printer Stopped Working After Windows 10 Upgrade

[gmdewulf]

The title says it all.

The printer won't print from Windows 10 via Ethernet or Wi-Fi or USB.  Interestingly, the print job flashes briefly in the print queue and then disappears.  No output.

Yet, if I convert my documents into PDF files, I can print them using HP Smart.

I have deleted and readded the printer numerous times.  I've also used HP's Print & Scan Doctor.

ANd additional item: I also have an HP LaserJet  Pro MFP M477fdw attached to my PC.  All worked wonfderfully well until the Windows 10 Creator's Update.   I was able to re-add the OfficeJet and then the LaserJet and the OfficeJet worked fine.  But, when I went tyo use the LaserJet everything stopped.  

I have removed the LaserJet from the PC and powered it down.

TIA.

[prabaa · Accepted solution]

Hi,

Thanks for reporting the issue. It could be due to the changes on your login credentials.

I would recommend to create a new user login name for your computer. Use that to login to your PC. 

Now try to print. 

Hope it will work.

thanks

[gmdewulf]

Thanks, PRABAA.  You were pretty much on the money.

It turns out that I had a corrupted Windows Profile and creating a new Profile solved this problem (and a few others).

Nice job!

[sunchik33]

I am experiencing the same issue. How would I know if I had a corrupted Windows profile, as you mentioned you had discovered? Then what would be the next steps I would need to address this? Thank you in advance for your help!