cancel
Showing results for 
Search instead for 
Did you mean: 
Mbl416 Student
Student
1 0 0 0
Message 1 of 2
46
Flag Post
HP Recommended

My Printer is saying I need to replace cartridges even though I just replaced them the other day

Hp office jet 4630

I replaced the ink cartridges the other night and it keeps saying I need to replace them. Is there some kind of reset I need to do?

1 REPLY 1
HP Support Agent
HP Support Agent
16,413 16,000 910 1,023
Message 2 of 2
14
Flag Post
HP Recommended

My Printer is saying I need to replace cartridges even though I just replaced them the other day

@Mbl416

 

Welcome to HP support community.

 

Clean the electrical contacts

  1. Gather the following materials.

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. Locate the slots on the left and right sides of the printer.

    Image: Locate the slots on the sides of the printer.

  4. Slide your fingers into the two slots, and then gently lift up to open the ink cartridge access door. The carriage moves to the ink cartridge access area. Wait until the carriage is idle and silent before you continue.

    Image: Open the ink cartridge access door.

  5. Disconnect the power cord from the rear of the printer.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid the risk of injuries or electric shock.

  6. Disconnect the USB cable, if the printer is connected to your computer with a USB connection.

  7. To release the ink cartridge, lift the lid on the ink cartridge slot, and then gently push the lid back until it stops.

  8. Pull up on the ink cartridge to remove it from the slot.

    1.  

      Image: Remove the ink cartridge.

      Lift the lid
    2. Gently push the lid back

    3. Pull up on the ink cartridge

       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge separately. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  9. Hold the ink cartridge by its sides.

    Image: Hold the ink cartridge by its sides.

  10. Inspect the ink cartridge contacts for ink and debris buildup.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Image: Do not touch the contacts or nozzles.

  11. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  12. Clean only the copper-colored contacts on the ink cartridge, and then allow the ink cartridge to dry for about 10 minutes.

    1.  

      Image: Clean the contacts.

      Copper-colored contacts
    2. Ink nozzles (do not clean)

  13. Lightly moisten another foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  14. Use the swab or cloth to clean the electrical contacts in the carriage, located inside the printer in the ink cartridge slots.

    Image: The electrical contacts in the ink cartridge slots.

  15. Allow the carriage contacts to dry for about 10 minutes.

  16. Hold the ink cartridge at a slight upward angle with the ink cartridge contacts facing the rear of the printer, slide the ink cartridge into the empty slot, and then close the lid on the ink cartridge slot to secure the ink cartridge in place.

    NOTE: 

    Insert the color ink cartridge in the slot on the left. Insert the black ink cartridge in the slot on the right.

    Image: Insert the ink cartridge.

    1. Insert the ink cartridge

    2. Close the lid

    3. The color ink cartridge is on the left, and the black ink cartridge is on the right

  17. Repeat the previous steps to install the other ink cartridge, if necessary.

  18. Close the ink cartridge access door.

    Image: Close the ink cartridge access door.

  19. Reconnect the power cord to the rear of the printer.

  20. Reconnect the USB cable, if the printer is connected to your computer with a USB connection.

  21. Press the Power button to turn on the printer.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation