01-20-2020 01:17 PM - edited 01-20-2020 01:19 PM
The black ink stopped working despite the fact that it was about 30% full. I put in a new cartridge and got the "incompatible cartridge"error. I tried to resolve the "incompatible cartridge: error by changing cartridge protection, but continued to get the error.. I have spent hours researching and trying things to no avail. I have only printed about 15 pages off of this printer since I got it.
Please help while I still have hair!
01-21-2020 03:32 AM
@T13teesy, Welcome to HP Support Community!
I appreciate your efforts in trying to resolve the issue. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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