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DonWAZ
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My hp 6968 will not print- Printed test form OK but not documents

hp6968 printer
Microsoft Windows 7 (64-bit)

Printed test page OK  -  Will not print documents--  Sends out blank pages

hp6968 office jet pro

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My hp 6968 will not print- Printed test form OK but not documents

@DonWAZ

 

Welcome to the HP Support Community.

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 

 


I am an HP Employee

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DonWAZ
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My hp 6968 will not print- Printed test form OK but not documents

I have a hp6968 printer that will not print black-- it prints color portion of doc but not black 

I do not see indicator that black ink is empty--  should that indicator be on the printer screen

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My hp 6968 will not print- Printed test form OK but not documents

@DonWAZ

 

To check the ink levels - On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels.

 

How's the printer connected - wired or wireless? 

Asmita
I am an HP Employee

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DonWAZ
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My hp 6968 will not print- Printed test form OK but not documents

Thanks much for the help -- I guess my fingers are too large- finally used a pencil to hit the ink indicator icon

WHALA-- ink indicator  thanks again

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My hp 6968 will not print- Printed test form OK but not documents

Hi @DonWAZ

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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