My hp deskjet 3520 will not print the black ink

[PAL1022]

My hp deskjet 3520 will not print the black ink after I put a new cartridge in. I even put a second new cartridge in and it still will  not print the black ink.

[Betty0610]

@PAL1022

Welcome to the HP Support Community.

Are you able to copy in black?

1. Load plain, white paper into the paper tray.

2. On the printer control panel, press the Down Arrow  to select Settings, and then press OK.

3. Press the Down Arrow to select Tools, and then press OK.

4. Press the Down Arrow to select Print Quality Report, and then press OK.

Let me know if you see any black on this report.

Do perform the steps from here: https://support.hp.com/us-en/product/hp-deskjet-3520-e-all-in-one-printer-series/5162504/model/51625...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Daisy202021]

Printer will not print black..........tried 3 new HP cartridges, cleaned the printhead, did partial reset.........very frustrated

[Daisy202021]

tried all the steps in the HP support page........no change

[Betty0610]

@Daisy202021

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!