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My hp officejet 6700 printer will not print black. Ran the clean the print heads and alignment of ,

Hp officejet 6700 printerj
Microsoft Windows 10 (32-bit)

Ran the diagnostic tools and still cannot get the printer to print black.  Black cartridge is good and full of ink.  When running the alignment of print heads get message that run was not successful.  What could be the cause or problem and can it be fixed.

 

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My hp officejet 6700 printer will not print black. Ran the clean the print heads and alignment of ,

Hi @Rudyrudolph525

Welcome to the HP Support Community. I'd be happy to assist you.

 

The alignment will not be successful if black ink is not printing. 

 

Make sure you have tried the steps mentioned in this document to resolve this issue. You may have to clean the printhead up to 3 times to resolve this issue.

 

If the issue persists, it could be a hardware issue with the black ink cartridge or the printhead of the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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