02-11-2020 12:28 AM
my officejet pro 8600 all in one printer is saying there is an issue with the printer or ink. I know its the ink as I just replaced it but I can't get it to even go to the main screen. any one have idea's
02-13-2020 01:24 PM
@taxesrus Welcome to HP Community!
I understand that you are getting printer error.
Do not worry. I will try to fix the issue.
A Printer Failure. There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. error message displays on the printer control panel, and the printer does not print.
Step 1: Check for obstructions in the carriage path
Clear obstructions from the carriage area inside the printer.
With the printer on, disconnect the power cord from the rear of the printer.
Open the door to access the carriage inside of the printer.
Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
Close the carriage access door.
Reconnect the power cord to the rear of the printer, and then turn the printer on.
If the error persists, continue to the next step.
Step 2: Reset the printer
Reset the printer to recover from printer failures.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Keep us posted,
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