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My hp officejet pro 8600 is saying there is a problem with the printer or ink.

officejet pro 8600
Microsoft Windows 10 (64-bit)

my officejet pro 8600 all in one printer is saying there is an issue with the printer or ink. I know its the ink as I just replaced it but I can't get it to even go to the main screen. any one have idea's

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My hp officejet pro 8600 is saying there is a problem with the printer or ink.

@taxesrus Welcome to HP Community!

 

I understand that you are getting printer error.

 

Do not worry. I will try to fix the issue.

 

Printer Failure. There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. error message displays on the printer control panel, and the printer does not print.

 

Step 1: Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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