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EVE23
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My hp officejet pro8710 wont print in color.the cyan and yellow stopped printing

My printer stopped printing in cyan and yellow ink. Replaced ink cartridges  and cleaned printhead nothing works.  New Ink  fades when printing several  pages at a time. What do I do next. 

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My hp officejet pro8710 wont print in color.the cyan and yellow stopped printing

@EVE23

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Let's align the Printer:

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Align Printhead, and then touch Continue.

    An alignment page prints.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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