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SandraJaneDas
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My new Dell Laptop only prints PDF files on my HP OfficeJet Pro 7720

HP OfficeJet Pro 7720

My Laptop only prints PDF files on my HP OfficeJet Pro 7720.  I have tried deleting the printer and reloading to see if the drivers would upload with no joy.  When trying to print any document, ie word, excel, outlook files sent via attachments etc, the Laptop won't recognise anything other than PDF files.  

 

Any ideas or suggestions would be gratefully received.

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My new Dell Laptop only prints PDF files on my HP OfficeJet Pro 7720

@SandraJaneDas

 

Welcome to HP support community.

 

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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