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Aileen4
New member
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Message 1 of 3
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HP Recommended

My new HP OfficeJet 8020 wont print in colour

HP OfficeJet 8020
Microsoft Windows 10 (64-bit)

I have looked through previous posts and:

 

Checked greyscale is off at both the application (word) and printer level

I have cleaned and aligned the print heads

I have run the print quality report several times (no color is printed)

Switched on and off

 

What else can I try?

 

2 REPLIES 2
B_Will
Level 6
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Message 2 of 3
62
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HP Recommended

My new HP OfficeJet 8020 wont print in colour

Did you remove the shipping tape from the color cartridge?

 

Aileen4
New member
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Message 3 of 3
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HP Recommended

My new HP OfficeJet 8020 wont print in colour

Yes I did -

I think it has worked before but now it has stopped

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