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My office jet pro 8710 printer will not recognize new ink cartridge

Office jet pro 8710

Office jet pro 8710 printer will not recognize new ink cartridge. Cartridge is 3rd party. I have not had trouble with this until now. Is there any fix? Or do I buy something other than HP????

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My office jet pro 8710 printer will not recognize new ink cartridge

@KimL1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the cartridge is not getting detected on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then update the printer firmware following the steps in the below article.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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