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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 02:22 PM

HP Recommended
Product: Officejet 4500 wireless

Nothings changed...i used my samsung galaxy s7 edge to print pics in colour and now it wont

1 REPLY 1

‎05-14-2017 04:07 PM

HP Recommended

Hello, @Mrwilson – Greetings!

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel!

 

I understand that you are having trouble while printing color using your Android phone. I'd like help 🙂

 

To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a color document face down on the scanner glass and press the color copy option on the printer control panel. Let me know if it makes a good copy or not.

 

If the copy works fine, then try using the HP All-in-One remote app (HP AiO remote app) to print from your Android device. Go to play store and install the HP AiO remote app on your phone.

I found a wonderful document which will give you instructions on how to use this app. Please go through the steps here: http://hp.care/2dlUQ2b

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂


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DVortex
I am not an HP Employee
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