01-27-2020 03:31 PM
I have installed my printer HP Officejet 5740 but it will not print anything on the test page
Sheet is always blank
01-30-2020 11:20 AM
@Dondi67 Welcome to HP Community!
I understand that you are unable to print.
Do not worry. I will try to fix the issue.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Are you able to make a copy?
- Are you getting any error message when you print?
- Have you made any software or hardware changes on the computer?
Meanwhile, I recommend you follow the below steps and check if it helps.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the PC
14.) Download and install the printer software from the below link.
15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!