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Rudme
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My officejet 7500 will not receive

officejet 7500a

My printer does not accept to print from my mac or through air print. When I reboot the printer it will sometimes print, but after a few minutes. 

the printer queue says that the printer is inactive or paused or it cannot find the printer.

I tried to reinstall the driver and updated the mac - in that order - nothing helped. the router is also rebooted.

I noticed that the printer does not support the 5mhz router - only 3 - that should also not be a problem.

I am not sure if its a mac problem or a printer problem. But the iPhone does also not connect.

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B_Will
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Message 2 of 2
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My officejet 7500 will not receive

Make sure that your 5Ghz & 2.4Ghz SSID is not the same.

And you should set a static IP address on the printer.

AUTO STATIC IP

https://supportvideos.ext.hp.com/detail/video/1972074076001/assigning-your-hp-printer-a-static-ip-ad... 

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