My photosmart 6525 will not print black text. There is nothing wrong with the printer.

[Carlinski]

I have three computers two running windows 10 and one running windows 8pro.  The used to print email, documents in black text. Now all of a sudden none of them will print black text.  Test prints print perfect on all of them.  So I believe it is a Microsoft problem.  I can't find any remedy for this.  I thought surely printer manufactures would know what to do. That's why I am asking.  A Microsoft expert said he didn't know what I was talking about.  I had very old document file and would print it perfect.

 HELP!!!!!!!

[Raj1788]

@Carlinski

Use HP Print and Scan Doctor for Windows

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Depending on the problem, click either Fix Printing or Fix Scanning.
5. Test results are displayed with icons:

    A checkmark means your printer passed.

    A wrench means a problem was found and fixed.

    An exclamation mark means a test failed and was skipped.

    An X means the printer has a problem. Follow the instructions to fix it.

6. HP Print and Scan Doctor shortcut is installed on your desktop.

If the issue persists, update the Microsoft and the computer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)