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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 08:35 PM

HP Recommended
Product: Ink Advantage 1515
Operating System: Microsoft Windows 8.1 (64-bit)

My printer HP 1515 is not printing and is showing ink levels full

1 REPLY 1

‎04-07-2017 01:53 PM

HP Recommended

@Anita7

 

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Deskjet Ink Advantage 1515 All-in-One Printer and it has stopped to print though the ink levels are full. 

 

 

I would like to know the following information to assist you better:

  • Do you receive an error message while trying to print?
  • Is the printer able to make a copy?
  • Are the printer drivers/software installed in your computer?
  • Is the printer connected via USB or a wireless connection?

 

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • If the printer is abe to make a copy then it indicates that the printer hardware is fine and indicates towards a software issue. 
  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.
  • Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve printing and scanning problems. 

 

I sincerely hope this fixes the issue. Please feel free to let me know how it goes. Cheers! 🙂

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