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My printer continues to say paper jam, cleared the jam but won't allow anything to print.

Officejet 6962

printer always says paper jam even though it will process paper through it.  will not except that there is no paper jam.

Officejet 6962

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HP Support Agent
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My printer continues to say paper jam, cleared the jam but won't allow anything to print.

@Capejule

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Turn the printer on, if it is not already on.

  1. Wait until the printer is idle and silent before you continue.
  2. With the printer turned on, disconnect the power cord from the rear of the printer.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Plug the power cord back into the wall outlet.
  6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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HP Support Agent
HP Support Agent
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My printer continues to say paper jam, cleared the jam but won't allow anything to print.

Sure, do keep us posted 🙂


I am an HP Employee

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