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My printer does not print photos it smears.

office jet pro 6978
macOS 10.15 Catalina

I use photo paper, set it up and it smears  except twice it printed beautiful photos.  The rest of the time it smears and the ink just lays on the paper.   So I know the paper is ok because it printed ok ,  twice and all the rest of the time it  smears with the black ink  having lines across the photo .  The rest of the photo look like blobs.  If I print on regular paper the pictures are fine just not photo quality. I did exactly the same thing when the two times  photos printed fine.  Made sure the printer had photo paper and it said so on the screen.  From the PC  I had photo paper listed.. so I can not figure out why it worked twice but did not 10 times and have wasted a lot of Paper and ink.. testing.

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HP Support Agent
HP Support Agent
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Solved!

My printer does not print photos it smears.

Hi @virginial

Welcome to the HP Support Community. I'd be happy to assist you.

 

What type of photo paper are you using?

 

Check the print settings on the MAC, make sure to select the right paper type and size.

Refer to this document to know how to make the changes.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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My printer does not print photos it smears.

Thanks With your help It now works

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HP Support Agent
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Solved!

My printer does not print photos it smears.

@virginial

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

 

KUMAR0307
I am an HP Employee

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