01-12-2020 01:06 PM
I use photo paper, set it up and it smears except twice it printed beautiful photos. The rest of the time it smears and the ink just lays on the paper. So I know the paper is ok because it printed ok , twice and all the rest of the time it smears with the black ink having lines across the photo . The rest of the photo look like blobs. If I print on regular paper the pictures are fine just not photo quality. I did exactly the same thing when the two times photos printed fine. Made sure the printer had photo paper and it said so on the screen. From the PC I had photo paper listed.. so I can not figure out why it worked twice but did not 10 times and have wasted a lot of Paper and ink.. testing.
Solved! Go to Solution.
01-14-2020 11:41 AM
Welcome to the HP Support Community. I'd be happy to assist you.
What type of photo paper are you using?
Check the print settings on the MAC, make sure to select the right paper type and size.
Refer to this document to know how to make the changes.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Hope this helps! Keep me posted.
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