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My printer does not show in the list of devices

HP Recommended
HP ENVY Photo 6255
Microsoft Windows 8.1 (64-bit)

My printer suddenly stopped scanning. It still printed and copied. I did troubleshooting through Virtual Chat and followed their instructions: I removed the printer from my list and then downloaded the HP Printer Driver from the Microsoft Store. The scan function worked via the test at Launch; but when I went to print something, the driver did not show up in my list of devices. Now I cannot do any function without going through the Microsoft Store and launching every time I need to use the printer.

I tried HP support but was told my warranty has expired. I am willing to pay, but have no way of reaching a real human being. I am VERY upset with HP at this point. Any ideas anyone?

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HP Recommended

Hello, 

 

Try using the HP SMART APP for Win 8.1 using the below URL. 

https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh#activetab=pivot:overviewtab 

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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The problem is fixed. This time when I went to print through the Launch, I got a message that the PRINTER had not been insgtalled when the SCANNER was. So I clicked on DOWNLOAD PRINTER and it is now in the list of devices. Sorry for my previous rant, but I am really tired of not being able to talk to a live person.

Thanks for listening.

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Happy to hear that you are able to use your printer now. 

You may contact HP Support using the below url.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

 

Take care.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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Teh problem is resolved. When I tried to print ONE MORE TIME, I got a message that the printer was not installed, just the scanner. So I installed the printer and it showed up in my list of devices.

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