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My printer dosen't want to print in color just black and white

HP Recommended
HP DESKJET 3634

My printer has color tint and black and white tint and its only printing in black and white 

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @May84

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page 

 

Windows :

  1. Load U.S. Letter or A4 size, unused, plain paper into the input tray.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

    The HP Printer Assistant software opens.

  4. On the HP Printer Assistant window, click Maintain Your Printer.

  5. Click the Device Services tab, and then click Clean Ink Cartridges ().

    A Print Quality Diagnostic page prints.

Mac os x

 

lean the ink cartridges in the OS X v10.10 Yosemite, OS X v10.9 Mavericks, or OS X v10.8 Mountain Lion operating systems.

  1. Load U.S. Letter or A4 size, unused, plain paper into the input tray.

  2. Press the Power button to turn on the printer, if it is not already on.

  3. In the menu bar, click the Apple icon ().

  4. Click System Preferences.

  5. Click Print & Fax or Print & Scan.

  6. Click the name of your printer, and then click Open Print Queue.

  7. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

  8. Click Clean Printheads.

  9. Once the cleaning cycle completes, click Print.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues and  Printer Prints a Blank Page or Does Not Print Black or Color Ink

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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