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My printer frequently weill not "wake up" from sleep mode when you send it something to print/scan.

HP Office Jet 4630 Series
Microsoft Windows 10 in S Mode

My printer frequently will not "wake up" from sleep mode when you send it something to print or scan.  In addition, pushing the power button does not work.  I have to disconnect power and plug it bag in.  Any ideas?  I am not sure what OS I am using, but have been using windows 10 for some time.  This just started and has nothing to do with any update as far as I know.  I have been on Windows 10 since it came out.

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My printer frequently weill not "wake up" from sleep mode when you send it something to print/scan.

Hi @Hof4470

Welcome to the HP Support Community. I'd be happy to assist you.

 

If there is inactivity on the printer for 12 minutes, it will go into sleep mode. The power light will be blinking in sleep mode. And inactivity for 2 hours, it will auto power off.

 

Let us assign a static IP address to the printer that may resolve this issue:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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