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‎12-03-2019 09:30 AM

HP Recommended
Product: HP Envy Photo 7100 series

It was working fine.  I haven't changed anything, to my knowledge.  I have used print and scan doctor several times also powered it down several times.  I am still having the same issue?  

1 person had the same question
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Accepted Solutions

‎12-03-2019 02:55 PM

HP Recommended

Usually this is due to the driver.  It might need to be updated along with the firmware do that and it should help you problem 

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2 REPLIES 2

‎12-03-2019 02:55 PM

HP Recommended

Usually this is due to the driver.  It might need to be updated along with the firmware do that and it should help you problem 

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‎12-06-2019 01:55 AM

HP Recommended

Thank you.  Although I had already uninstalled and reinstalled (presumably with the latest software), I downloaded the latest driver, after another series of turning everything on and off, restarting etc it seems to be working fine now 🙂

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