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My printer has the error code 0X80000924 UNDERCROFT C and won't work.

HP Envy Photo 6230
Microsoft Windows 10 (64-bit)

My printer has the error code 0X80000924 UNDERCROFT C and won't work.

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My printer has the error code 0X80000924 UNDERCROFT C and won't work.

Hi @IRM54

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check for any jams inside the printer and make sure the print carriage is moving freely. Kindly perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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