My printer ink Tank Wireless 419 is having trouble with tri-color head.

[VALIO10]

Hello to all, we bought before few months a HP ink Tank Wireless printer. 

we use it one on week or two. But in last time we have trouble with tri-color head. 

What will be the reason for that, we are far from ink end. 

What we can do to fix this problem ?

Best regards . 

Trouble 1 

Trouble 2 

[TEJ1602]

@VALIO10​​​​​​, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

1. With the printer turned on, open the exterior door, and then open the printhead access door.

2. The printhead carriage moves to the center of the printer.

   Figure: Accessing the printhead carriage

   

3. Install the printheads.

   • Insert the black printhead into the right slot.

   • Insert the tri-color printhead into the left slot.

   Figure: Inserting the black and color printheads

   

4. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   Figure: Closing the blue carriage latch

   

HP recommends opening and closing the printhead access door 3-4 times to remove any ink buildup and maintain the best print quality.

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[VALIO10]

Hello, 

just want to say that , this solution is not working for me. 

I will be contacting with HP support for my region to help me. 

Best regards

[praveen196]

@VALIO10

Thank you for the update. 

Do not worry. Contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Have a nice day!!