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My printer is leaving roller maks across my prints?

HP ENVY 5020
Microsoft Windows 10 (64-bit)

I am getting roller marks on my prints. Horizontally?

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My printer is leaving roller maks across my prints?



Welcome to the HP Support Community.


Does this happen while copying too?


Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.


To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

    The printer prints a Print Quality Diagnostic report.

  • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.


If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

If the issue persists, please perform the remaining steps from this document:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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