My printer is not connected to my computer anymore

[ksfinz]

Once upon a time my printer worked great with my computer but for the last few months I have not been able to print from my computer. It was connected through the WiFi but I have tried connecting with a printer cable and WiFi but it is not working. The blue light is light up on the printer and it is a solid blue. I have even tried shutting off my firewall and reinstalling the printer program (drivers) again and it wont finish the install because it is telling me that my IP address and hostname is wrong.

Thank you for any help that you can give

[sandytechy20]

@ksfinz

Welcome to HP support community.

Restore Network settings

Press setup menu on the printer display > Printer Maintenance > Restore > Network.

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication

1. From the printer control panel, touch (Wireless).

2. Touch (Settings.

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard.

5. Follow the display instructions to complete the setup.

Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update the printer firmware:- Click here

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ksfinz]

Hi sandytechy20

Thank you for helping me. I did everything that it said in your feed but unfortunately I am getting the same error message.

It is telling me Unsuccessful Network Installation (The device was unable to be installed over the network).

The program does a Network Check and my printer comes up in the device list. So I click the next button and it is going through the Installing network device but then it stops and gives me the error message.

Thank you

[sandytechy20]

 @ksfinz

Use the Microsoft Fixit Solution

Microsoft has released an automated solution that fixes installation problems.

Go to Fix problems that block programs from being installed or removed (in English) to download and run the tool.

Run HP Print and Scan Doctor

1. Turn on the printer and load plain paper in the main tray.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to locate your printer.

   NOTE: 

   If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

4. Read and respond to the instructions to install any required software or fix any network connection issues.

Refer this  HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.