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owenaway
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Message 1 of 2
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My printer is not printing some images and some characters after I fixed my paper jam

HP Desktop 2540
Microsoft Windows 7 (32-bit)

So here  I am grinding, printing from the internet, lessons for a course I am taking when my printer stops due to a paper jam. I remove the paper and open all compartments and put my hand inside the printer after not seeing any paper inside jammed. In hindsight, I think this was a bad idea. I put the paper back in and resumed printing, now my printout do not print certain characters: 2's, k's, g's, etc. It looks like an acute triangle or something in the place where the character should be...or there is just a blank space. What did I do? How do I fix this?

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Message 2 of 2
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HP Recommended

My printer is not printing some images and some characters after I fixed my paper jam

Hi @owenaway

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

 

Please try these steps - HP Printers - Unexpected Text Prints (Windows)

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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