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My printer is only printing blank pages

Example: Hp envy 5020
Microsoft Windows 10 (32-bit)

I am trying to print in my HP Envy 5020 and have just loaded new black ink. When I print something the page comes out blank but the printer gives no information or error message so I don’t know why this is happening. I’ve tried from phone and computer and same issue.

I've tried printing the information sheets from the printer itself and same issues. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

My printer is only printing blank pages



Welcome to the HP Support Community!


I reviewed your post and I understand that the printer is printing blank pages.


Don’t worry, I assure you I will try my best to get this sorted.


Are you able to make a copy?


Meanwhile, I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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