01-26-2020 06:04 AM
I am trying to print in my HP Envy 5020 and have just loaded new black ink. When I print something the page comes out blank but the printer gives no information or error message so I don’t know why this is happening. I’ve tried from phone and computer and same issue.
I've tried printing the information sheets from the printer itself and same issues.
01-28-2020 02:33 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the printer is printing blank pages.
Don’t worry, I assure you I will try my best to get this sorted.
Are you able to make a copy?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee