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Jennakins77
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Message 1 of 2
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My printer is only printing blank pages

Example: Hp envy 5020
Microsoft Windows 10 (32-bit)

I am trying to print in my HP Envy 5020 and have just loaded new black ink. When I print something the page comes out blank but the printer gives no information or error message so I don’t know why this is happening. I’ve tried from phone and computer and same issue.

I've tried printing the information sheets from the printer itself and same issues. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

My printer is only printing blank pages

@Jennakins77,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the printer is printing blank pages.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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