My printer is “printing” but nothing is coming out on the paper

[MoCat9]

I currently have the same problem, but on a Windows 7, HP OfficeJet Pro 6960. I tried a stand-alone copy and printing, but nothing prints out. Ran HP Print & Scan Doctor, and it says there's a driver conflict and to uninstall, reinstall software. I did that, but still have the driver conflict. 

[Kumar0307]

@MoCat9, Welcome to the HP Support Community!

If the printer is not able to make a copy, it could be a hardware issue. Let us try these steps: 

Check the estimated ink levels

On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels. Replace any low or empty cartridges.

Clean the printhead

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

4. If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

Now, perform steps 9 and 10 mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MoCat9]

Thank you! Problem solved. It must have been clogged cartridges after all. Not sure where the "driver conflict" came from, but it seems to work now. 

[Kumar0307 · Accepted solution]

@MoCat9

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!