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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My printer is “printing” but nothing is coming out on the pa...
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10-20-2019 08:40 PM - edited 10-21-2019 12:30 PM
I currently have the same problem, but on a Windows 7, HP OfficeJet Pro 6960. I tried a stand-alone copy and printing, but nothing prints out. Ran HP Print & Scan Doctor, and it says there's a driver conflict and to uninstall, reinstall software. I did that, but still have the driver conflict.
Solved! Go to Solution.
Accepted Solutions
10-21-2019 06:06 PM
Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.
Happy to help!
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
10-21-2019 02:07 PM
@MoCat9, Welcome to the HP Support Community!
If the printer is not able to make a copy, it could be a hardware issue. Let us try these steps:
Check the estimated ink levels
On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels. Replace any low or empty cartridges.
Clean the printhead
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From the printer control panel, open the Setup menu.
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Open the Printer Maintenance menu.
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If necessary, open the Tools menu, and then touch Clean Printhead.
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If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.
Now, perform steps 9 and 10 mentioned in this document.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
10-21-2019 06:06 PM
Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.
Happy to help!
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
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