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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-15-2019 10:02 AM

HP Recommended
Product: HP Envy 4500
Operating System: macOS 10.12 Sierra

I recently put new black ink in my printer and have been getting a message that the cartridge is not intended for use in this printer. I removed the cartridge and reinserted it, but received the same message. I purchased a new cartridge on HP's website that should be compatible with my printer, but still received the error message.

 

Since my product is out of warranty, I apparently cannot speak with someone in person. I chatted with a virtual assistant and followed their directions - downloading an HP firmware update and cleaning the cartridges - to no avail. How do I fix this issue?

6 REPLIES 6

‎12-15-2019 10:06 AM

HP Recommended

Hi,

Please try unplugging the power from both the printer and the wall socket, allow it a minute and plug the power back, then check for any difference.

 

If the issue persists, what is the exact cartridge  number and what country are you from?



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-15-2019 10:10 AM

HP Recommended

Hi Shlomil -

I tried unplugging and powering it back on and it still wont work.

It is an HP 61 ink cartridge (black). I'm from the USA.

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‎01-05-2020 06:59 AM

HP Recommended

Hi I have the same problem as above - as my printer is displaying the message "the indicated cartridges are not intended for use in this printer"  I have purchased these cartridges from an online HP supplier, so the cartridges are genuine.  Please can you help me restore my printer either partially or a full reset.  Thanks.  

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‎01-07-2020 08:23 AM

HP Recommended

@JohnG3

 

I suggest you remove the cartridges, clean the electrical contacts with a lint free cloth and perform a Power Reset on the printer


- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
 

Next ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎01-31-2020 11:17 AM

HP Recommended

USA Cartridges just received purchased from HP store #s are cn045an#140 and cr314fn#140

 

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‎01-31-2020 05:20 PM

HP Recommended

@JohnG3

 

Have you tried the troubleshooting steps suggested above?

 

If the issue persists please contact HP Support

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

1 person found this reply helpful
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