12-15-2019 10:02 AM
I recently put new black ink in my printer and have been getting a message that the cartridge is not intended for use in this printer. I removed the cartridge and reinserted it, but received the same message. I purchased a new cartridge on HP's website that should be compatible with my printer, but still received the error message.
Since my product is out of warranty, I apparently cannot speak with someone in person. I chatted with a virtual assistant and followed their directions - downloading an HP firmware update and cleaning the cartridges - to no avail. How do I fix this issue?
12-15-2019 10:06 AM
Please try unplugging the power from both the printer and the wall socket, allow it a minute and plug the power back, then check for any difference.
If the issue persists, what is the exact cartridge number and what country are you from?
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01-05-2020 06:59 AM
Hi I have the same problem as above - as my printer is displaying the message "the indicated cartridges are not intended for use in this printer" I have purchased these cartridges from an online HP supplier, so the cartridges are genuine. Please can you help me restore my printer either partially or a full reset. Thanks.
01-07-2020 08:23 AM
I suggest you remove the cartridges, clean the electrical contacts with a lint free cloth and perform a Power Reset on the printer
- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
Next ensure the printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168
Keep me posted how it goes
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I Am An HP Employee
01-31-2020 05:20 PM