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BPE1024
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My printer is stuck on an error message. Telling me the cartridge is not compatible. Not true

I have an HP envy 4500.  The printer is telling me that the cartridges are incompatible.  This isnt true.  I need to change the WIFI set up, but cannot due to the message

 

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BPE1024
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My printer is stuck on an error message. Telling me the cartridge is not compatible. Not true

This printer is now stuck on a printing alignment page....but has been here for 15 minutes without doing anything.

 

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My printer is stuck on an error message. Telling me the cartridge is not compatible. Not true

Hi @BPE1024

Welcome to the HP Support Community. I'd be happy to assist you.

 

Find below the compatible ink cartridges for HP ENVY 4500 e-All-in-One Printer.

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 3 mentioned in this document.

 

If 'Alignment Unsuccessful' Error Message Displays, perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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