cancel
Showing results for 
Search instead for 
Did you mean: 
Haddytea
New member
1 0 0 0
Message 1 of 2
80
Flag Post
HP Recommended

My printer isn't printing out purple and red. Its faded

Hp OfficeJet 5255
macOS 10.15 Catalina

My hp officejet 5255 .printer won't print out red and purple even though both the black and tri color cartridges are full 

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 425 526
Message 2 of 2
23
Flag Post
HP Recommended

My printer isn't printing out purple and red. Its faded

Hi @Haddytea

Welcome to the HP Support Community. I see that there are print quality issues with the printer. Let us try these steps to resolve this issue:

 

Try making a standalone color copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the ink cartridges

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools, and then touch Clean Cartridges.

  3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Also, perform step 13 from this document.

 

Now, print a Print Quality Diagnostic report

  1. On the printer control panel, swipe left on the display, and then touch Setup .

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report. Examine the color blocks for defects

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation