My printer isn't printing out purple and red. Its faded

[Haddytea]

My hp officejet 5255 .printer won't print out red and purple even though both the black and tri color cartridges are full 

[Kumar0307]

Hi @Haddytea

Welcome to the HP Support Community. I see that there are print quality issues with the printer. Let us try these steps to resolve this issue:

Try making a standalone color copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Clean the ink cartridges

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools, and then touch Clean Cartridges.

3. If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 13 from this document.

Now, print a Print Quality Diagnostic report

1. On the printer control panel, swipe left on the display, and then touch Setup .

2. Touch Tools.

3. Swipe up on the display, and then touch Print Quality Report. Examine the color blocks for defects

Hope this helps! Keep me posted. 

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