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My printer isn't working and I'm getting code 0x61000020

HP Office Jet Pro 8720

Any suggestions to get my printer going again would be much appreciated.  I keep getting error code 0x61000020

HP Support Agent
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My printer isn't working and I'm getting code 0x61000020

Hi @Barbara1432

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Check for any jams inside the printer and reinsert the ink cartridges.

Refer to step 1 in this document.


If the issue persists, perform the steps mentioned in this document to resolve 0x errors.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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