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esocken
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My printer keeps telling me there is a paper jam when there isn't

I'm going crazy.  My printer reads "remove any jammed paper and make sure the paper tray is installed properly". Nothing is jammed and I've checked it inside and out and there is no problem.  I'm thinking that the paper just isn't catching somehow now??  Anyone else have this problem?

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HP Support Agent
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My printer keeps telling me there is a paper jam when there isn't

Hi @esocken

Welcome to the HP Support Community.

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Kindly check if the print carriage is able to move freely. Try re-inserting the ink cartridges.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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esocken
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My printer keeps telling me there is a paper jam when there isn't

Figured out the paper jam now the printer is only printing color every other line!  My ink isn’t low either??  

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HP Support Agent
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My printer keeps telling me there is a paper jam when there isn't

@esocken

 

Glad to know that you found the jammed paper and that issue is resolved. Kindly let me know which model printer you are using to help you better.

Also, which device are you trying to print from?

 

Keep me posted.

KUMAR0307
I am an HP Employee

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