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‎05-11-2020 11:24 AM - edited ‎05-11-2020 11:26 AM

HP Recommended
Product: Office Jet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

My printer prints a report every Monday at about 7:10 AM which is very cryptic and provides no useful information.  How can I stop this from printing? I am not sure if this is being done by the printer or is just being sent to the printer.

Attached is an image of what is being printed. The teal bars are the page boundaries.  So each three or four-line report is on a different page.  To me it just a waste of three pages of paper.  Any ideas on the source of this? The  IP address is that of the printer.

PrinterReport.jpg

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2020 07:57 AM

HP Recommended

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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4 REPLIES 4

‎05-16-2020 01:30 PM

HP Recommended

@mndasher

 

Welcome to the HP Support Community.

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

 

Once done, connect the Printer back to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎05-16-2020 03:35 PM

HP Recommended

Thank you for your response and nice directions. I followed your advice and all went well. I will see what happens Monday Morning.  I will post back on Monday regardless of all is well or not so good.

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‎05-19-2020 10:11 AM

HP Recommended

Unfortunately, I got the same printout on Monday morning.

Was this reply helpful? Yes No

‎05-23-2020 07:57 AM

HP Recommended

Let's try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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