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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-23-2012 10:14 PM

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I just hooked up my HP Photosmart 7520 printer wirelessly and now when I open the printer in my Mac I see the device but  when I tabe on it and it searches for the printers info it comes back with no information and a message of "printer offline." I am unable to print anything and the troubleshooting documents online are giving me the run around. Help!!!

7 REPLIES 7

‎10-24-2012 02:04 AM - last edited on ‎04-22-2016 02:44 PM by Retired

HP Recommended

 Hi,

Please use the following tips/instructions to fix:

 

Windows 10: http://support.hp.com/us-en/document/c04249080

Windows 8: http://support.hp.com/us-en/document/c04249080

Windows 7: http://support.hp.com/us-en/document/c04249080

Windows Vista: http://support.hp.com/us-en/document/c04249080

Mac: http://support.hp.com/us-en/document/c04249334

 



Good luck.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-24-2012 05:09 AM

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I did that prior to posting but when it told me to go into my printer settings and bring up the print que and it does not see the printer info it says to close the troubleshooting and look for a document about network connectivity.  That is why I said it gives me the run around because when i found that document it told me to go to the same troubleshooting document so I am stuck. 

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‎02-16-2013 05:19 PM

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HP Photosmart 7520 with wireless connection to a macbook pro;  I think installation is OK, but cannot get printer to turn on nor print.  Thanks for advice.

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‎02-18-2013 10:35 AM - last edited on ‎04-22-2016 02:45 PM by Retired

HP Recommended

Hi there qnmthr,

This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.

http://support.hp.com/us-en/document/c01321436

 

If you are having problems with just the offline error like mentioned by others above you can try:

 

Windows 10: http://support.hp.com/us-en/document/c04249080

Windows 8: http://support.hp.com/us-en/document/c04249080

Windows 7: http://support.hp.com/us-en/document/c04249080

Windows Vista: http://support.hp.com/us-en/document/c04249080

Mac: http://support.hp.com/us-en/document/c04249334

 



Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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‎02-18-2015 08:44 AM

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There is no document at this link and I am having issues with my 7520 showing as offline from my MAC and my iPhones.

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‎01-26-2016 01:22 AM

HP Recommended

Same problem here, I am on a Mac (El Capitan 10.11.3) and in the printer settings it shows "Offline". New installation of original HP-Drivers didn't solve the problem. The printer is connected to Wifi an online services on the printer work (so the connection is setup correctly). After opening HP Utility it first shows a communiction error, after 6 to 10 minutes the printer is suddenly online. But only for about 10 minutes, then it shows offline again.

 

This problem appeard very sudden in January, never had this problem before.

 

I hope, there is a solution:).

 

Greetings from Germany,

Marcel

Bildschirmfoto 2016-01-26 um 09.21.43.png

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‎04-03-2016 08:17 AM

HP Recommended

Problem still not solved, reset of printer, driver and mac didn't help. Sometimes it takes two to three hours, before the printjob starts at all. Until then Mac tells me, printer not connected and then miraculously it starts printing... until the next job. I need the whole day to print 5 documents.... 

 

Maybe different printer not from HP solves the problem....

 

 

 

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