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My question is rather time sensitive. I was printing payroll checks and my printer printed the last two but not the first two. It said there was a printer problem. I used HP Smart and did a trouble shoot. It says the printer que is not fixed.

1 REPLY 1
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Consider

 

Print Queue / Print Service Reset

 

General Advice:

The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

 

Wait!

Error:  Windows 10 - Error status in the print queue when printing  - an issue due to using WSD port

Use THIS version of the Doctor

HPPSdr.exe

Information / version file

HPPSdr.xml

 

and / or

 

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is "Just" due to Print Services being stuck / hung / corrupted, Restart the Print Service

 

 

Short Version:  Stop print service, clear the print folder, Start print service

 

Details…

 

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

=================================================================

 

References

 

Document

 Print Job Stuck in Queue - Scroll down to Additional Troubleshooting

 

 

Method - Create TCP IP port

 

Example:

How-to “Create TCP Port” Contributed by greenturtle

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel > icon view > Devices and Printers > Right-Click on the printer > Left-Click Printer Properties > Select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

 

 

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Dragon-Fur

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