cancel
kenw2 Top Student
Top Student
2 1 1 0
Message 1 of 2
78
Flag Post
HP Recommended

Solved!

My printer stopped scanning yesterday. Tried to load latest drivers without success.

HP ENVY 4522
Microsoft Windows 10 (64-bit)

My ENVY 4522 stopped scanning yesterday. I downloaded latest drivers. At the end of the installation and registration, I could not get past the "I am not a robot' test  A green check mark would appear in the box, but when I would press submit, it would loop back again to Robot box. The printer uses a wireless connection.  The control window is lit. The icons are frozen.  Any suggestions? 

1 REPLY 1
kenw2 Top Student
Top Student
2 1 1 0
Message 2 of 2
61
Flag Post
HP Recommended

Solved!

My printer stopped scanning yesterday. Tried to load latest drivers without success.

I finally resolved the problem by unplugging the printer.  When I turned the power back on, the scan function worked as it should.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation